At Crafium, we take your privacy seriously and treat it as a top priority. Protecting your personal information is central to the way we operate, and we are dedicated to maintaining the highest standards of data security and transparency. When you choose to interact with our website, use our products, or access our services, you trust us with your information—and we consider that trust a responsibility we must uphold with care.
This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your data. It covers the types of information we gather, the reasons we use it, and the measures we take to ensure it remains secure. Whether you are browsing our website, engaging with our customer support, or purchasing one of our plugins, this policy outlines your rights and our obligations in handling your personal data.
By continuing to use our website, products, or services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to read it carefully to fully understand how your information is managed, the choices available to you, and how we are committed to protecting your privacy at every step.
Information We Collect
Personal Information
When you register for an account, subscribe to our newsletter, download resources, or contact us for support, we may collect personally identifiable details such as your name, email address, phone number, company information, and any other details you voluntarily provide.
Usage Data
We may automatically collect information about your interactions with our website and services. This includes your IP address, browser type, operating system, pages viewed, time spent on the website, referral sources, and other analytics data. We use cookies, tracking pixels, and similar technologies to gather this information for performance monitoring and to enhance your experience.
Payment Information
When you purchase our products or services, your payment is securely processed through trusted third-party payment providers. While we may store limited billing details for invoicing and record-keeping purposes, we do not store or have access to your sensitive payment card details.
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Respond to your requests, including sales inquiries and support needs.
- Contact you regarding agreements, accepted terms, or important service updates.
- Send marketing communications such as emails, newsletters, promotions, and special offers.
- Analyze usage patterns to understand how our Website and Services are used.
- Provide usage information and activity logs linked to your account.
- Notify you about functionality changes, feature updates, or policy revisions.
- Improve and enhance our Services, including developing new features and functionality.
- Process payments and issue billing for Services.
- Personalize your browsing and search experience.
- Diagnose, troubleshoot, and resolve technical issues.
- Detect, investigate, and prevent fraudulent or unauthorized activities.
- Register your domain and IP address through ARIN (American Registry for Internet Numbers).
- Carry out purposes disclosed at the time of collection or outlined in agreements with you.
- Process your information for any additional purpose with your consent.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and ensure our Services function effectively. These technologies allow us to recognize returning visitors, personalize content, remember user preferences, and measure the overall performance of our site. By continuing to use our website, you agree to the placement and use of cookies as described below.
Necessary Cookies
These cookies are essential for the operation of our website. They enable secure logins, protect account access, and support core features that allow you to navigate and use our Services without interruption.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website. By collecting information such as pages visited, time spent on site, and error reports, these cookies enable us to improve functionality, optimize user experience, and make data-driven enhancements.
Preference Cookies
Preference cookies store your personal settings, including language, region, and customization options. They make your experience more consistent and tailored, ensuring you don’t have to reconfigure settings each time you visit.
Marketing Cookies
Marketing cookies are used to deliver relevant advertisements and promotional content. They may also track the effectiveness of marketing campaigns, helping us present content that aligns with your interests and needs.
Managing Cookies
You have the option to disable or restrict cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of our website and limit access to some features.
How We Protect Your Data
We take data security very seriously and are committed to protecting the information you entrust to us. To achieve this, we implement industry-standard security measures, including:
- Secure Socket Layer (SSL) Encryption: Protects data transmitted between your browser and our servers, keeping sensitive information private.
- Firewalls and Intrusion Detection Systems: Advanced tools that monitor and block unauthorized access or suspicious activity.
- Access Controls: Ensures only authorized personnel with a legitimate need can access personal data.
- Regular Audits and Security Testing: Frequent system checks, updates, and testing maintain the integrity and resilience of our systems.
While we take every reasonable precaution, please note:
- No method of transmission over the internet or method of electronic storage is 100% secure.
- We encourage you to also take steps to safeguard your information, such as using strong passwords and keeping your devices secure.
Sharing Your Information
We highly value your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal data to any third parties for marketing purposes.
However, there are limited circumstances where your information may be shared to ensure the proper functioning of our services and compliance with legal obligations:
- With Trusted Service Providers: We may share information with carefully selected third-party vendors who assist us in operating our website, processing transactions, delivering newsletters, or analyzing data to improve our services. All service providers are strictly bound by confidentiality agreements and are only authorized to use your information to perform their specific services.
- For Legal and Regulatory Compliance: We may disclose your personal information when required by law, legal process, or government request. Additionally, disclosure may occur if necessary to protect the rights, safety, or security of our company, our users, or the public.
- During Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be included as part of the transferred assets to ensure continuity of services. We will ensure that any new entity respects the privacy and protection of your information consistent with this policy.
Your Rights
As a user, you have certain rights regarding your personal information, including:
- Access: You may request a copy of the data we hold about you.
- Correction: You may update or correct inaccurate personal information.
- Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
- Opt-Out: You may unsubscribe from our newsletters or promotional emails at any time.
To exercise these rights, please contact us at contact@crafium.com. We aim to respond to all requests in a timely manner, in accordance with applicable data protection laws.
Third-Party Links
Our website may include links to external third-party websites for your convenience and additional resources. Please be aware that we have no control over the content, security measures, or privacy practices of these external sites. We are not responsible for how your personal information may be collected, used, or shared by these third-party websites. We strongly encourage you to carefully review the privacy policies and terms of use of any external site before submitting any personal information or engaging with their services.
Data Retention
We will retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, such as providing our services, improving user experience, or complying with legal obligations. The retention period may vary depending on the type of information and the specific purpose for which it was collected. During this time, we implement strict measures to safeguard your data, ensuring it remains protected from unauthorized access, loss, or misuse.
Once your personal information is no longer required, we take comprehensive steps to either securely delete it or render it completely anonymized. This process ensures that your data can no longer be linked to you, maintaining your privacy and security. By responsibly managing data retention, we aim to uphold trust and transparency while complying with applicable laws and regulations.
International Data Transfers
If you are accessing our services from outside our primary operating country, please be aware that your personal information may be transferred, stored, and processed in countries that have different data protection laws and standards. These countries may not provide the same level of privacy protection as your home jurisdiction, which is why it is important to understand that international data transfers are involved when using our services from abroad.
To ensure your information remains secure, we implement appropriate safeguards such as encryption, access controls, and contractual agreements with any third-party service providers involved in processing your data. These measures are designed to maintain the confidentiality, integrity, and protection of your personal information, giving you confidence that your data is handled responsibly, regardless of where it is stored or processed.
CHILDREN
Our services are not directed to individuals under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete such information as soon as possible.
Parents or guardians who believe their child has provided personal information to us can contact us at contact@crafium.com to request deletion or to ask questions regarding our practices.
NOTICE TO EUROPEAN USERS
If you are accessing our services from within the European Union (EU) or European Economic Area (EEA), please be aware that your personal data may be collected, transferred, stored, and processed in countries outside of the EU/EEA. These countries may have different data protection laws than those in your jurisdiction.
We take appropriate technical and organizational measures to ensure that your personal data is handled securely and in compliance with applicable European data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you acknowledge and consent to the transfer and processing of your data as described.
Your Rights under GDPR
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You can request deletion of your personal data where applicable.
- Right to Restrict Processing: You can limit how we process your personal data under certain circumstances.
- Right to Data Portability: You can request your personal data in a machine-readable format.
- Right to Object: You can object to certain types of processing, including marketing.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time. To exercise this right, contact us at contact@crafium.com.
We encourage you to review this notice periodically to stay informed about how we protect your information and ensure your rights are respected.
NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding the collection, use, and disclosure of your personal information. This notice explains those rights and how you can exercise them.
We may collect personal information including, but not limited to, identifiers (such as name, email, and IP address), commercial information (such as purchase history), internet or electronic activity information (such as browsing behavior on our website), and other categories of personal data as described in this Privacy Policy.
California residents have the following rights under the CCPA:
- Right to Know: You have the right to request information about the categories of personal data we collect, the sources of that data, the purposes for which it is used, and the third parties with whom it is shared.
- Right to Access: You can request access to the personal information we have collected about you. This includes details about the specific pieces of information collected.
- Right to Delete: You may request that we delete any personal information we have collected about you, subject to certain exceptions provided by law.
- Right to Opt-Out of Sale: While we do not sell personal information, you have the right to opt-out if we ever engage in the sale of personal information.
- Right to Non-Discrimination: Exercising your CCPA rights will not result in any form of discrimination, denial of service, or price differences.
To exercise any of these rights, or if you have questions about our handling of personal information, please contact us at contact@crafium.com. Requests will be verified to ensure we protect your privacy and respond appropriately.
We encourage California residents to review this notice periodically to stay informed about how we collect, use, and protect personal information and to ensure their privacy rights are upheld.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our business practices, legal obligations, or enhancements to our security measures. These updates help ensure that our practices remain transparent and aligned with current regulations, providing you with clear information about how your personal data is collected, used, and protected.
Any changes to this Privacy Policy will be prominently posted on this page, along with the revised effective date. We encourage you to review this page regularly so that you remain informed about our privacy practices and how we continue to safeguard your personal information.