At Crafium, your satisfaction is our top priority. If you are a Consumer, you have the right to cancel your purchase and request a full refund within 14 days from the day after the transaction is completed.
Refund Eligibility: We are happy to issue a refund under the following circumstances:
- Non-Delivery of Support: Item support was promised but not provided.
- Un-downloaded Items: The item has not been downloaded or accessed.
- Security Issues: The item contains a verified security vulnerability.
Non-Refundable Circumstances: Refunds will not be granted in the following situations:
- Change of Mind: You no longer want the item after downloading it, or you purchased it by mistake.
- Subjective Expectations: The item is functioning as described, but did not meet your specific expectations or quality standards. (We strongly recommend reviewing the live demo before purchasing).
- Skill Gap: You lack the sufficient technical expertise required to use the item.
- Insufficient Evidence: You are unable to provide sufficient details or proof to support your refund claim.
- Trials & Renewals: Free trial accounts and subscription renewals are strictly non-refundable.
Please keep in mind:
- 14-Day Window: We cannot process refunds requested more than 14 days after purchase.
- Item Usage: If a refund is issued, you are no longer the owner of the license and must stop using the product immediately.
- Approval: We review every request individually and reserve the right to reject claims that don’t meet our refund criteria.
- Contact our support team to get a refund.
Support: Our support team is always available to help with any questions or issues related to your purchase.