At Crafium, your satisfaction is our top priority. If you are a Consumer, you have the right to cancel your purchase and request a full refund within 14 days from the day after the transaction is completed, without providing any reason.

To request a refund, please contact our support team at contact@crafium.com and include your order details and transaction ID. To meet the 14-day deadline, simply send your refund request before the end of the 14-day period. Refunds will be issued to the original payment method.

Support: Our support team is always available to help with any questions or issues related to your purchase.