At Crafium, we are committed to delivering high-quality digital software plugins and ensuring your satisfaction. Since our products are digital, they cannot be returned like physical items once downloaded or accessed. This policy clarifies when refunds are possible, how to request them, and situations where refunds are not granted, protecting both our customers and our products’ integrity.
Eligibility for Refunds
Refunds may be considered only under specific circumstances, and you must have contacted our support team to attempt resolution. Eligible refund cases include:
- The plugin is defective, corrupted, or contains critical errors that prevent proper functioning.
- The plugin does not perform as described on our website or in the product documentation.
- The issue remains unresolved despite support attempts within a reasonable timeframe.
- You provide accurate order details and sufficient information (e.g., screenshots, error logs, or temporary access if necessary) to help us investigate the problem.
Non-Eligibility for Refunds
Refunds will not be provided in the following situations:
- Change of mind or personal preference.
- Incompatibility with third-party software, themes, hosting environments, or other plugins not specified in the documentation.
- Delayed usage or lack of usage after purchase.
- Partial use of the plugin or failure to follow instructions in manuals or support guidance.
- Technical issues caused by user error or external factors outside our control.
How to Request a Refund
If you believe you qualify for a refund, contact our support team at contact@crafium.com within 14 days of purchase. Include your order details, transaction ID, and a clear description of the issue. Providing detailed information helps us investigate your claim quickly and accurately.
Refund Process
Once your request is received, our support team will investigate thoroughly. Additional information may be requested to diagnose the problem. If approved, refunds will be processed within 14 business days via the original payment method. If not approved, we will provide an explanation and, where possible, offer alternatives such as troubleshooting, updates, or credits for future purchases.
Support and Assistance
We strongly encourage contacting our support team before requesting a refund. Many issues can be resolved quickly through guidance, troubleshooting, or plugin updates. Our dedicated team is committed to helping you get the most out of your purchase.
Policy Updates
This refund policy may be updated periodically to reflect changes in business practices, legal requirements, or product enhancements. The current version will always be available on our website, and we recommend reviewing it periodically to stay informed about refund procedures and eligibility criteria.